Coronavirus (COVID-19) customer update
 

We're excited to launch our virtual walk-through of our Covid-ready facilities.  

We're finalising our Covid-19 measures to prepare facilities in anticipation of a phased reopening in line with the Scottish Government's Covid-19 Route Map.

And, as part of our preparations, we've produced a virtual walk-through of our facilities to demonstrate what you can expect when our doors open.  
 




                                

 
                

Our step-by-step guide explains pre-booking a timeslot, entering the building and enjoying your activity. The health and safety of our customers and staff are what's most important to the trust, so you'll also find details of what you can expect including limited numbers in centres at any one time, social distancing, increased hygiene measure and one-way systems.

We are also very mindful of customers and staff who will need to continue to self-isolate. And, we are committed to continuing our live-streamed fitness sessions, which have received fantastic feedback, to support those who will not be able to access centres.

We would also like to remind people of our specially-designed health programme to support those living with long-term health conditions or limited mobility, that our qualified instructors deliver virtual health classes each weekday at noon via our YouTube channel.

We’d advise customers to keep informed of our progress via our website and social media pages which we update regularly, please see our general Q&A below.

 

Thank you,

Scott Urquhart,
Sport and Physical Activity Team Manager

 

 



 

We've put together some questions and answers to help you get more information about the changes you can expect in relation to our Covid-19 health and safety measures. All the changes and Covid-19 protocols have been implemented with your, and our staff’s, safety as a priority. We are all looking forward to welcoming you back and we will do everything we can to help you get active and feel great safely.

We will be updating this section regularly as we finalise our preparations, so please check for the latest updates. 

Thank you for your continued support and patience during our phased re-opening.

 

When will leisure facilities be reopening? 

Fife Sports and Leisure Trust is working line with the Scottish Government’s Covid-19 Route Map, once we are able, we are looking forward to a phased re-opening of some of our leisure facilities.  Please keep visiting our website and follow us on social media for the latest information regarding our dates for re-opening.  

What leisure activities will be on offer at the reopened sites? 

We have worked hard to deliver as many activities and programmes as possible working within the health and safety guidelines. We’re pleased to confirm that indoor and outdoor group exercise classes, the gym, swimming pool activities, racket sports, STPs and grass pitch hire are all available.  

Will lockers be available? 

Yes, there will be limited lockers available for short-term use. 

Will the toilets be open? 

Yes, a limited number of toilets will be open at each site and subject to an enhanced cleaning schedule. Again, there are Covid-19 measures in place to ensure you can access the toilets safely by limiting entry to one person at a time.

What changes have been implemented to make the buildings Covid-secure? 

We have implemented a range of measures to help keep customers and staff safe. These include a check-in process, new one-way systems around parts of the buildings and new exit routes in place. Social distancing will be adhered to in all areas including reception, gym areas and group exercise classes, including redistribution of gym equipment to allow for social distancing. Enhanced deep cleaning schedules have been established, including all equipment, and, hand sanitiser will be available for customers and staff.

Will I have to book activities?

Yes. Due to social distancing, we will have to limit the number of people on site. In order to do this, we will be asking you to pre-book your visit in advance. We regret it will not be possible during the first phase of reopening to attend without pre-booking and we thank you in advance for your co-operation with this important health and safety measure.

How will I pre-book?
To book via the Fife Sports and Leisure Trust website you must have already registered with us for this feature. If you have not booked online with us before, don’t worry, we will be expanding this feature for all customers and we will be advertising this service on our website and social media when it is available more widely very soon.

How do I check-in when I arrive?

Staff will be available to direct you, and, if required, designated queue lines will be clearly marked.

Will there be food and drink available?

The water fountains will be out of use upon reopening. Vending machines will be available for use, in line with social distancing. 

Air conditioning

In line with industry guidelines, any air conditioning systems with re-circulation functions will be turned off. No fans will be brought in for the specific function of venting or cooling an area. However, areas such as sports halls, gyms, and pool halls will be mechanically ventilated by the building's systems as normal. With regards to Covid-19 health and safety measures, guidelines dictate that it is better to have ventilation in terms of mitigation against the virus.

Airflow is, therefore, a critical tool in ensuring the virus is moved on and does not build up in indoor areas. Furthermore, the air coming into the building through the air handling systems passes through a bank of filters to reduce airborne particles before reaching the activity area.